Privacy policy.

Effective Date: updated 01/01/2025

At Royale Grand, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.royalegrand.com (“Website”).

By using our Website, you consent to the practices described in this policy. If you do not agree, please do not use our Website.

1. Information We Collect

When you use our Website, we may collect the following types of personal and non-personal information:

Personal Information:

Name

Email address

Shipping and billing address

Phone number

Payment details (processed securely via third-party providers)

Account login details (if applicable)

Non-Personal Information:

Browser type

IP address

Device information

Pages visited and browsing behavior on our Website

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders

To send order confirmations, shipping updates, and customer service messages

To respond to inquiries or provide support

To personalize your shopping experience

To improve our Website, products, and services

To send promotional emails or marketing materials (if you opt in)

To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers and vendors who assist in order processing, payment handling, marketing, and Website maintenance

Shipping carriers to deliver your orders

Law enforcement or government authorities when legally required

All third parties are required to protect your information and use it solely for the services they provide on our behalf.

4. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, track Website activity, and personalize content. You can manage or disable cookies through your browser settings, but some Website features may not function properly without them.

5. Security

We implement appropriate security measures to protect your personal information, including SSL encryption for secure transactions. However, no internet-based service is entirely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

Access, update, or correct your personal information

Request the deletion of your personal data (subject to legal retention requirements)

Opt out of marketing emails at any time via the unsubscribe link or by contacting us directly

To exercise these rights, please contact us at support@royalegrand.com.

7. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us immediately for removal.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. Any changes will be posted on this page with an updated effective date. Please review it periodically.