Welcome to Royale Grand — your destination for premium products and exceptional service. Below you'll find answers to some of our most commonly asked questions.
The biggest question our customer service department is receiving is about the new tarrifs. Don't worry we are making every effort to keep our prices the same. We have a lot of inventory in our US warehouses. When we do have to reorder we will just order via sea shipping instead of air to off set the increased tarrifs.
If you need further assistance, feel free to contact us at support@royalegrand.com or via our Contact Us page.
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Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placing the order. After that it is on the way to you. Please contact our customer support team as soon as possible if you need assistance.
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Shipping & Delivery
Q: Do you offer international shipping?
A: No — we ship within the US only. We like to import and not export.
Q: How long does delivery take?
A: Orders are typically processed within 1–2 business days. Delivery times depend on your location and chosen shipping method, ranging from 3–10 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery status.
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Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return window from the date of delivery. Items must be unused, in original packaging.
Q: How do I request a return or exchange?
A: Please contact us at support@royalegrand.com with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 3–5 business days after we receive your returned item. It may take additional time for your bank to reflect the funds.
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Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and access exclusive offers. Only retailers need an account and EIN to purchase wholesale. If you are atsiler email is for more information and an application.
Q: Is my personal and payment information secure?
A: Absolutely — we use SSL encryption and secure payment gateways to protect your data and ensure safe transactions.
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Promotions & Gift Cards
Q: How can I apply a promo code?
A: Enter your promo code in the “Discount Code” field at checkout and click “Apply” to adjust your order total.
Q: Do you offer gift cards?
A: Yes — digital gift cards are available in various denominations. They can be purchased online and delivered via email.
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Contact & Support
Q: How can I get in touch with your customer service team?
A: Reach us by email at support@royalegrand.com, or through our Contact Us form. We typically respond within 12 hours.
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Didn’t find your answer?
We’re here to help! Reach out anytime — our team is ready to assist you.